FAQ
- Hotel TOP
- FAQ
About check-in, check-out, and luggage
What time is check-in and check-out?
It varies depending on the reservation websites customers use.
■Reservations via the official website
Check-in 14:00 / check-out 11:00■Reservations via other websites
Check-in 15:00 / check-out 11:00Above times may differ due to the reserved plans.
Is it possible to check-in prior to 14:00 or 15:00?
- It is possible on availability. There will incur an early check-in fee of ¥1,000 per hour (plus tax). Please inquire in advance should you wish to check-in early.
Will you be able to keep our luggage in case we arrive before check-in time?
- Yes, we will keep your luggage at the front desk./div>
How late may I check-in? Is there a curfew?
Please complete your check-in by 21:00.
Please inform us in advance if you plan to check-in after 21:00.
There is no curfews after check-in.Can I extend the check-out time?
Late check-out is available at ¥1,000 per hour (plus tax.) The latest available check-out is 14:00.
After 14:00, the price of one night stay will apply.
Late check-out is subject to availability.
(The latest available check-out time may change without notice.)Will you be able to keep our luggage after we check-out?
Yes, guests may leave their luggage with us with no charge for rest of the day after check-out.
If you retrieve your luggage on later days, there will incur a fee of ¥1,000 per night (tax included). Up to 5 pieces of luggage per room.We plan to check-out once and check-in again on a later day.
Will you be able to keep our luggage in the between time?Yes, if you have a reservation with us for the next stay in the near future, we will keep your luggage with no charge until your return.Can we ship our luggage to the hotel?
After booking a room, please ship your luggage to the address below. We will keep your luggage till your arrival.
Upon shipping, please indicate your name (used for booking) in either Katakana or alphabet and a date of arrival.
Kadoya Hotel
Attn: Front Desk
1-23-1 Nishishinjuku
Shinjuku-ku, Tokyo
160-0023 JAPAN*Please note: we will not accept COD mails, cash or articles of value, or items that need temperature control such as refrigerated mails.
Can we ship from the hotel?
Letter-post and parcel delivery services are available.
Shipping boxes are available for purchase. (Refrigerated mail service is unavailable.)When do we pay for the room?
Please pay at the front desk upon check-in.Can we use credit cards or electronic money?
We accept following credit cards and electronic money.
Credit cards (VISA/MASTER/JCB/American Express/Diners/DISCOVER/Union Pay)
Electronic money (Quic Pay/iD/WAON/Rakuten Edy/nanaco/transportation electronic money)
QR code (Alipay/WeChat Pay)Can we use gift cards?
You may use JCB gift cards.
We will not give out change to gift cards.Hotel utilization
Is there a smoking area outside of the guest rooms?
- No, there isn’t.
Do you accommodate guests with wheel chairs?
- Yes, we welcome guests with wheel chairs. We have universal rooms to accommodate all guests. Please note, however, that bathrooms in all guest rooms have a level difference.
Are there wheel chairs for guests’ usage?
- Yes, we offer wheel chairs for guests’ usage only within the hotel.
Limited quantity is available. Please inform us in advance. What amenities can I expect in the guest room?
Bath amenities: shampoo, conditioner, body soap, razor, shaving gel, toothbrush, comb, and body towel.
Guest room amenities: towel set, nightwear, slippers, hair dryer, tea kettle, refrigerator and TV.Is there a lounging robe?
- There are a 2-piece or a one-piece style night wears depending on the room type.
Is there a safe in the guest room?
- No, there isn’t. We will keep your valuables in the safe at the front desk.
Is there a microwave oven?
- Yes, in the laundry room on the 3rd floor.
Are there any rental items that we can use in the room?
Yes.
However the quantities are limited. We apologize in advance if we cannot meet your needs.
Do you rent DVD players?
- No, we don’t. And we ask our guests to not bring their DVD players and connect in their rooms.
Can we watch pay broadcast?
- Yes, you can with the purchase of a VOD card (¥1,000/day.)
Can we use internet in the room?
- Yes, we offer free internet connection.
You can connect to the internet via wireless LAN or LAN cable in all guest rooms. What are the sizes of the beds?
Is there a rollaway?
- No, rollaways are not available.
Do you offer a laundry service?
- Yes, we do. However, a same day service is unavailable.
It can take 1-3 days to complete the service.
This service is unavailable on Sundays and national holidays. Is there a coin laundry at the hotel?
- Yes, in the laundry room on the 3rd floor, there are washers and dryers.
Can I invite friends to my room?
- We ask non-hotel guests to refrain from entering guest rooms.
Please utilize the lobby. Do you offer massage services?
- Yes, our massage service information is on the brochure placed in each guest room. Please call to arrange the service once you arrive in your room. Outside massage businesses are not allowed in our hotel.
Is there a room service?
- No, we do not offer room services.
Is there a parking space?
No, there is no parking space at our hotel. Please utilize the nearby parking structures.
Do you have a bassinet?
- No, we do not have a bassinet.
Are there amenities for kids?
- No, we do not have amenities for kids.
Guest room reservations
Can I specify a room number?
- No, we are not currently accepting room number specification.
Can we book rooms next to each other?
- We will try to meet your needs as best as we can. Availability is subject to room types and reservation status of the day.
Are there connecting rooms?
- No, we do not have connecting rooms.
Can we request a room on the upper floors or by a back street?
- You may send your request.
We will try to meet your needs as best as we can. Availability is subject to room types and reservation status of the day. Do you offer day-usage rates?
Yes, we offer day-usage rates.
Can we share beds with our kids? Do you have kids rates?
- Children under the age of 6 may share beds. No additional charge. We do not offer children’s rate. Children older than 6, regular rates apply.
Can we be on a waiting list for cancellation?
- We do not offer a waiting list for cancellation.
Please call to inquire availability. How much do you charge for cancellation?
Room cancellation fees are as follows:
- ・Cancellation made 2 days in advance: no charge
- ・Cancellation made on a previous day: 20% of the room charge
- ・Cancellation made on the reserved day: 100% of the room charge
- ・No show: 100% of the room charge
- ＜Group customers who book more than 6 rooms＞
- ・Cancellation made 15 days in advance: no charge
- ・Cancellation made 8-14 days in advance: 20% of the room charge
- ・Cancellation made 2-7 days in advance: 50% of the room charge
- ・Cancellation made on a previous day or on the reserved day: 100% of the room charge
- ・No show: 100% of the room charge
How many months in advance can we book a room?
- You can book a room 6 months in advance.
How can we cancel or modify our reservation?
Please have your reservation number and email address ready, and visit our official reservation website to cancel or modify your reservation.
Confirm • modify • cancel reservation
If you have booked a room through travel agencies or on websites other than ours, please contact them.